Integrate Service - Zendesk

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I. Cases

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1.Normal Cases

• Click To Call
• Iframe
• CRM call logging
• CRM create new contact
• Click to view CRM object
• Click to SMS

2. Challenge Cases

3. Special Cases

• CRM create ticket

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II. Config

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• ID Callcenter
• Host
• Description
• Fields
  • Authorization
  • domain

1. Info

• Example: Info

Notes:

• (1): Custom field, different with each integrator
• (2),(3): Brand id, different with each integrator

2. Iframe

• Example: Iframe

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III. Endpoint Table

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Name	Type	Method	Url	Trigger	Description	Parameters	Hard Params	Response Type
update_ticket_zendesk	post_data	PUT	https://:domain.zendesk.com/api/v2/tickets/:id.json	none		Authorization : header, domain : path, ticket : body, id : path
search_contact_zendesk	get_data	GET	https://:domain.zendesk.com/api/v2/users/search.json			Authorization : header, domain : path, query : query
create_contact_zendesk	post_data	POST	https://:domain.zendesk.com/api/v2/users.json			Authorization : header, domain : path, name : body, phone : body, role : body, user : body
get_organization_zendesk	get_data	GET	https://:domain.zendesk.com/api/v2/users/:id/organizations.json			Authorization : header, domain : path, id : path
create_ticket_zendesk	post_data	POST	https://:domain.zendesk.com/api/v2/tickets.json			Authorization : header, domain : path, ticket : body
get_tickets_org_zendesk	get_data	GET	https://:domain.zendesk.com/api/v2/organizations/:id/tickets.json?sort_order=desc			Authorization : header, domain : path, id : path
get_latest_ticket_zendesk	get_data	GET	https://:domain.zendesk.com/api/v2/users/:id/tickets/requested.json?sort_order=desc			Authorization : header, domain : path, id : path
get_detail_zendesk	get_data	GET	https://:domain.zendesk.com/api/v2/users/:id			Authorization : header, domain : path, id : path

• referenceDocs: ZendeskApi